Business Terms

Terms

Business Terms and Conditions of the MycoMedica internet shop

Introductory provisions

These Business Terms apply to the purchase of goods in our internet shop www.mycomedica.cz, www.mycomedica.pl a www.mycomedica.sk

The owner of the shop is:
 TCM POINT s.r.o.

Masarykovo nám.18

549 54 Police nad Metují

ID Number 28785517

VAT ID CZ28785517

Important notification!!!

The information published on the above websites is provided for information purposes only and is not intended to  replace advice from a qualified physician. For information about health condition, please consult a doctor.

Conclusion of a purchase contract

An order properly completed and sent from the customer (the Buyer) is seen as the conclusion of a purchase contract between him/her (the Buyer) and  TCM POINT s.r.o. (the Seller). 
Once we have received your order, you will be sent a confirmation of its acceptance by email. This confirmation is sent automatically and it’s only informative and it doesn’t mean we automatically accepted your purchase contract proposal. 
 If the Seller, within 24 hours of receiving the proposal for the conclusion of a purchase contract (order) (on non-working days, on weekends and on holidays, this period is automatically extended by their duration), does not contradict this proposal, the purchase contract is considered to be concluded. 
 From this moment, mutual rights and obligations arise between the Seller and the  Buyer. 
All contractual relationships are concluded in compliance with  Czech Republic law. As one of the contracting parties is a consumer, relations not regulated by these terms and conditions are governed by the Civil Code (no. 40/1964 Coll. as amended) and the Act on consumer protection (no. 634/1992 Coll., as amended).

Sending an order

Before you finally confirm your order, check it thoroughly. The purchaser is responsible for the accuracy of the data in the order and the data necessary for its processing. If you agree with the current form of the order, send the binding order for processing by using the Send button with final effect. If the order is sent, it becomes binding. An email with the order confirmation will be sent to your email address.

Cancelling the order

Cancellation of a sent order is only possible if the order hasn’t yet been processed and dispatched to the buyer. Cancellation of an order is sent by sending an e-mail to the address objednavky@MycoMedica.cz or by telephone on +420 739454915. It’s always necessary to know the information about the order, its number and your identification data. 
 If the order can’t be cancelled, the goods can be returned to the Seller intact and without any signs of use or wear within a month, and without giving a reason. (see Return of goods)

Return of goods

If you have decided  for any reason that you don’t want the purchased goods, we give you the option of returning the goods within one month of receipt without giving a reasons, beyond the law (and in compliance with Section 53, paragraph 7 and Section 54 of the Civil Code). Please send the undamaged goods back to us, without signs of use or wear, in its original packaging with the original invoice or at least a copy of the invoice, within the specified deadline – the determining date is the date of the goods dispatch back to the Seller. Send shipments only in standard postal parcels, cash on delivery consignments won’t be accepted. After we receive the returned goods, you will be refunded the corresponding amount by bank transfer (no later than 30 days). Costs of postage/packing are not refundable.

Prices of goods

All prices listed in our e-shop include VAT and  are valid at the moment of the order’s realisation.

Dispatching, delivery and  payment for delivery of goods

The Seller will always deliver one copy of the invoice-tax document, together with the ordered goods, which also serves as  a delivery note and warranty card.
 The Seller dispatches the goods on working days, usually within 1 -5 working days by handing them over to the carrier. The delivery time is governed by the carrier’s internal regulations. In the case that some items are not currently in stock but are already on the way, the shipping period may be extended by 1 - 7 working days beyond the normal shipping time. In the case that some items are not currently in stock and are also not on the way, we will contact you via email.
 Unless otherwise indicated, the goods are delivered through the company Geis.
 The Buyer will receive the goods by post in an envelope or in a package.
Payment is made in advance to our account (indicated in the e-mail calling for payment) or by cash on delivery (delivered by the carrier) or cash (if you pick up the goods in person).

Shipments are stored at the post office for up to 7 days.

You can also pick up the goods in person at the the doctor’s office TCM POINT, Krásnohorké 672, Náchod. We will inform you about the pick-up date by e-mail or SMS.

Accepting the shipment

Pay special attention to the outer side of the packaging. For example, the surface of the carton, package or envelope, the protective tape and all, even small damages and cracks, especially perforations of the carton and deformation of the corner of the package. These signs may mean careless handling of the package during shipping and thereby also possible damage to the goods inside the packaging. If, when checking the package, you discover any of the above-mentioned or similar indicators that an unauthorised intrusion into the shipment or possible damage during shipping occured, report this to the deliverer. Insist on filling in a complaint protocol or a confirmed record regarding the condition, in which the package or envelope was delivered and any further damage. This action will make it easier to resolve any later complaints and minimises possible damages.

Packaging

The Seller is responsible for ensuring that the packaging of delivered products meets all the legal requirements. The complete composition of the product is indicated on the packaging and the manual for use. The text corresponds to the text approved by the state authority. The date of the product’s minimum durability is always clearly marked on the packaging.

Privacy Policy

By registering at our e-shop you will be automatically included in the company's customer database. According to the amendment to Act No. 480/2004 Coll., it’s possible to use these electronic contact details for the purposes of disseminating business communications about our own products or services in the form of offers by e-mail.
 Each promotional email will also include instructions for unsubscribing from receiving similar emails. 
 The customer has the right to request erasing of personal data from the database and cancellation of his/her registration at any time.
 By providing data for registration, the customer agrees that the data wil be processed and used, in compliance with Section 4 letter e) of Act No. 101/2000 Coll.,  for internal and marketing purposes. This data will not be provided in any case

to third parties.

Out-of-court settlement of consumer disputes

1. Dear customer, if you believe we have damaged you or failed to fulfil our obligations, please write to our email address info@mycomedica.cz
2. If we cannot resolve the dispute directly under Act No. 378/2015 amending Act No. 634/1992 Coll. On Consumer Protection, you also have the right to an out-of-court settlement for consumer disputes.
3. The subject (ADR) of an out-of-court settlement for consumer disputes between the merchant and the consumer is the Czech Trade Inspection or another entity authorised by the Ministry of Industry and Trade, see http://www.mpo.cz/dokument169867.html.
4. The consumer has the opportunity to bring an action before the Czech Trade Inspection Authoritythrough an online form,available on the Czech Trade Inspection website: https://adr.coi.cz/cs.
5. The consumer may bring an action before the Czech Trade Inspection Authority or the authorised entity no later than one year after the date, on which they exercised their right, which is the subject of the dispute, for the first time with the Seller.
6. The consumer can also bring an action through the EU Consumer Dispute Resolution Platform, which is available online at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=CS. On this platform, the action can only be brought by a consumer living in the EU against a trader based in the EU.
7. If the disputed parties are not satisfied with the quality of the out-of-court settlement for the consumer dispute and they think that there has been a violation of the Rules for an Out-of-court Dispute Resolution during the course of the proceeding, they may file a complaint with the Ministry of Industry and Trade or to the email address adr@mpo.cz.
8. In the case of cross-border disputes consumers may use the help of the European Consumer Centre Czech Republic to access the competent body for an out-of-court settlement for consumer disputes.
9. The costs associated with an out-of-court settlement for consumer disputes are borne by the parties themselves.

Final Provisions

The Seller reserves the right to adjust and change these Terms. 
 Business Terms and Conditions take effect on June 1, 2011.